David S - Blaenau Gwent
In March 2019, David came to Q Care as he required support with his daily needs due to an illness which had made him bedbound. David was determined to get out of bed and walk again.
Since his return home, David has been supported by Q Care and found that the care he receives has made a very big difference to his life and greatly assisted with his determination to walk again – in particular David fondly remembers the exercise he and the Q Care staff have called the seal
David is certain that along with his positive attitude and determination, the encouragement and care he has received from his support workers has enabled him to achieve his goal of walking again.
David will be leaving Q Care on Sunday as he has built enough confidence to continue his journey with the rehab team and has asked us to thank his support workers Steve, Nick, Corey, Damien and all others that have helped and supported him.
Q Care would also like to thank our amazing support workers. We are immensely proud of this feedback and also wish David the very best for the future.
A deaf woman who has 2 children was recommended to the service by a friend.
She contacted the service by text and said she had tried 3 times to apply for a disability benefit but had been turned down. She thought there was no chance of receiving any financial help.
A support worker visited her at home to discuss her circumstances. As a result, the support worker was able to make a phone call and assist her with an application for Personal Independence Payment.
The support worker explained what information she needed to include and the application was successful.
The client now knows she can contact the service if she needs help with communication or understanding correspondence.